Your Questions, Answered
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Processing time Orders of in stock items ship within 2 business days of payment confirmation. Custom or cut-to-spec parts may require additional lead time — you'll see this noted on the product page before you order.
Shipping methods & carriers Standard ground shipping is available on all orders; expedited options are available at checkout where offered.
Shipping rates Rates are calculated at checkout based on weight, dimensions, and destination.
Damaged or lost shipments Inspect your package on arrival. If an item arrives damaged or a shipment is lost in transit, contact us within [X days] of the delivery date (or expected delivery date) so we can file a claim and get a replacement moving.
Address accuracy We ship to the address provided at checkout. We're not responsible for delays or non-delivery due to an incorrect or incomplete shipping address — please double-check before submitting your order.
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You'll receive a tracking number by email once your order ships. If you haven't received tracking within 2 business days, contact us.
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Standard items Unused, standard catalog items may be returned within 30 days of delivery for a refund or exchange. Items must be in original condition and packaging.
Custom and cut parts Custom-configured or cut-to-spec adapters are made to your specifications and are final sale — they cannot be returned or refunded unless defective.
Defective or incorrect items If you receive a defective part or we shipped you the wrong item, contact us within 15 days of delivery. We'll cover return shipping and send a replacement or refund at no cost to you.
Return shipping (non-defective returns) For returns not related to a defect or our error, the customer is responsible for return shipping costs.
How to start a return Email us with your order number and the reason for return. We'll confirm eligibility and send return instructions.
Refunds Once we receive and inspect the returned item, refunds are issued to your original payment method within 2 business days.